[your BESTFRIEND] CD

Order and deposit the amount to bank account below

IBK기업은행 467-059932-04-011 마마세이레코즈(진성윤)

(*Make sure the name of depositor and order are same

Delivery fee is 3,000₩/mountain region 6,000₩)

• Method : Post Office
• Available Location : All the Locations and Overseas
• Costs : 3,000₩, mountain region&Jeju 6,000₩ / When you buy over 50,000₩, delivery fee is free (mountain region charges 3,000₩ regardless of free shipping)
• Estimated Time Arrival : Takes 1~4 days after purchasing. (Except weekend and holiday)

*If you buy multiple items, they should be delivered together

*We will contact you individually if it is delayed or sold out from delivery schedule.

Exchange/Return Info

A. Exchange/Return

• The color of the product may differ slightly from the actual color depending on the monitor specification, and the location or color of the product label may differ from the image.
• For exchange/refund due to missing and defective components, the delivery box and product opening (including components) video are essential. (If there is no opening video, exchange or refund may be difficult.)
• The opening video should be filmed so that all sides of the box can be seen before opening and the product opening scene is complete.
• In the case of product defects, marks of less than 5mm and scratches, presses, and marks that may be found in the product process are not subject to exchange or return.
• In the case of prints/cloths and portrait products, defects other than portraits, such as the back, background, and scratches, presses and prints that may occur during the process are not subject to exchange or return.
• All products can only be exchanged/refundable if they are visible defects without light reflection.
• In the case of PVC products, due to the nature of the material, defects such as deformation of shape or sticking between PVCs may occur depending on the influence of the surrounding environment (temperature and humidity), and are not subject to exchange or return.
• All packages are sent by post office courier by our company, so if you want an exchange or return, you have to deliver them directly by post office courier
• Exchange shipping cost: KRW 3,000 (6,000 won in Jeju and islands and mountains)
• For international shipping, exchange or return is difficult.
• If the product is defective, we will exchange it for the same product.

B. Exchange/return period

• Any exchange or refund due to a simple change of mind is not possible.
• For defective/exchange requests, you must contact us within 3-7 days of receiving the product.
• If there is a defect in the product, such as delivery error, damage, or defect, it can be received through the homepage chat function or Kakao Talk channel "Mamasei Record" within 3 days from the date of receipt

C. If exchange/return is not possible

• More than 3 days after receiving the product
• If the value of the product has decreased (damage to the package, laundry, product stain, perfume smell, deodorant smell, gift damage, component damage, usage trace, etc.)
• When the value of the product has been significantly reduced by the use of the buyer or some consumption
• In the case of products that have been notified of non-exchange/refundable on the detailed page, such as custom-made products or event-related records
• In the case of damage to the packaging of reproducible goods, etc
• If there are traces of use or damage even if the product is misdelivered or defective
• If there is a color difference between the color identified on your monitor and the product you actually received due to filming or resolution, etc
• If there is a print or pattern of the product, it may be different from the image of the product details page.
• Returns/exchanges are subject to the provisions of the Act on Consumer Protection in Electronic Commerce, etc.
• Products purchased in the online store can never be exchanged/refunded in the official offline store.
• There may be differences in exchange/refund policies for each product, and please check the product information for details.
• Any exchange or return by simple change of mind is not possible.
• If all digital products (sound and video) are completed after payment is confirmed, the badge is awarded
• If the value of the product is lost due to damage to the packaging
• If the product, etc. is lost or damaged due to your responsible reasons
• If the value of the product has been significantly reduced due to the customer's use or partial consumption (damage to the product due to wearing traces/perfume/pollution/tack removal/intentional)
• Where the value of a product, etc. has significantly decreased to the extent that it is difficult to resell it over time

[Refund notice]

• We will refund your payment within 1-2 business days after confirming your return upon refund.
• In case of refund, we are sending you individual contact after re-deposit to check again.
• When applying for a return, the product must be received within 7 days to be refunded, and refund settlement will be processed after the product arrives.
• There is no pre-exchange or exchange to prevent disputes. The final exchange or return process will take place after the product arrival-condition inspection.
• In the event of a product refund, the refund amount will be transferred directly to the account to which you will receive the refund.

If you need any help about purchasing, contact us with chat service in homepage or Kakaotalk channel ‘마마세이레코드’.